Lost Mobile Phone, What to Do?



Lost Mobile Phone and how to find it or to lock it permanently?

If it is Samsung or other expensive device you can use the factory setup to track it. If somebody tries to open it then you can get a photo of that person. Also if you can't recover that Smartphone you can make it unusable by permanently locking it with your manufacturer's support.

Losing your hand phone may give not only financial lose but also can give you mental stress too.
Because you may lose your online bank account details, important documents, important photos, SMS threads and money more.
So always get a backup for your content in cloud storage or in your PC. Keep record of your phone's IMEI number.

Where to find the IMEI Number?

On the phone's box, sellers receipt, under the battery and when press *#06# the screen will display it.
(Once you had bought a new phone find it and should write it down in a paper and keep it in a safe place.)

Mobile phone Lost or Stolen?

By using its unique IMEI number, you can recover it or can make the device to be unusable.

In Sri Lanka TRC can get back your mobile phone with the assistance of the police or will make it un-usable with all the carriers, if you make complaint to them. Follow the steps given here.

IMEI Number

  • Get your Mobile Phone IMEI and phone number.
  • Go to the nearest police station and make a complaint and get a complaint copy of it.
  • Go to your carrier (Eg: Dialog, Airtel, Mobitel or Hutch.) and lodge a complaint with them, with the phone number
  • Send a complaint Letter through Registered Post with the following information.

IMEI Number

  • Full Name.
  • Address.
  • NIC Number.
  • Contact phone number.
  • Mobile Phones' IMEI number.
  • Brand and Model
  • Last used SIM card Number.
  • Police Complaint Report copy. (Obtain this from the police station, by paying a small amount of FEE to them)

What will happen after this?

TRC's special division will go in to action with these details to locate the phone and to recover it, if it is being used with a new SIM card. Also they will inform these details to all the carriers in Sri Lanka.

Mobile phone operators will assist to track the phone using the IMEI number even if they using it with another SIM card from another mobile phone service provider.

If possible they will catch your mobile phone and will return it to you.
Otherwise they will make the phone to be unusable even from any part of the world with a new SIM card. And will inform you by postal letter after some months about their decision regarding your lost mobile phone.

Apps to find your lost phone.

  • Where's My Droid.
  • Anti Droid Theft.
  • Android Device Manager.
  • Seek Droid.
  • CM Security.
  • Lost Android.
  • Cerberus App.
  • Prey Anti-theft.
  • 360 Security.
  • Lookout Security and Anti-virus.

Don't take risk to recover your device with the help of your lost phone app. Always get assistance from the local police to recover the lost mobile phone.

A Note to you

Public holidays, Sundays and Poya days are the best time to make low priced calls to any part of the world from Sri Lanka through out the day and night.

International country code of Sri Lanka is +94 or 0094.