Call centers are operated in Sri Lanka by many local business corporations. This is to support their own business activities to provide service to their companies located in North America and Europe. Some foreign companies used to operate them under the BOI supervision along with local partners. The centralized office offer quick response to customer's quarries. Also they used to conduct surveys too for to develop the company, its products and its services. In the mean time many foreigners used to complain about the English accent of the customer care agent. Due to spreading of Corona Virus more companies are involving in the call centers to provide service to their customers. This option is good to safeguard their customers and their employees. Meanwhile lots of APPs too are coming out specially from local banks to support their clients.
In Sri Lanka call centers play a big role in the ATM Bank Cards operations. If someone try to use an ATM card with many login attempts then the call center operator will put a message saying too much login attempts and the card is blocked. If the owner got the ATM card and if remembers the code she/he can contact the particular Banks Call center. The phone number can be found on the ATM card. Contact the customer service and explain the situation to them. They will ask many questions to prove that you are the correct person to access that bank ATM machine with the card.
Normally a facility located in Colombo, Sri Lanka used to have from 15 to 1700 seating capacity to accommodate well trained customer service agents. Meanwhile top companies used to take new recruits and train them to make them fit for the required jobs. There are many kinds of jobs available in this sector from trainer, supervisor and in many more categories. Normally the workers are paid monthly salary in Sri Lanka Rupees. These employees are required to be well educated with fluency in any of the major language, computer knowledge at younger age to be selected for the job training. The biggest call center in Sri Lanka belongs to a top regional bank where they have thousands of workers working for them in shifts to support their banking system through their branches all over the world from here.
Due to high cost of living and expenditure in the capital Colombo, the call center operators has to spend more money on workers salary and other related expenses like office space rental. Because of this many of them are moving out of Colombo to cities like Kandy, Kurunegala and Jaffna where recruiting the work force is relatively very efficient with less pay and well educated people are available freely in these regions for trainings.
So now Sri Lanka is attracting call center business from all parts of the world with its most advanced technologies that are used by skilled call center staff. Sri Lanka offers 3G, 4G and 5G connectivity for the internet service. On the electric power sector 90% uninterrupted main grid electric supply is available 24 hours a day. But most of the firms have their own Industrial power supply in St/By mode.
Looking for call center job?
Most of the call center jobs are available for beginners and experienced ones through walk in interview in Colombo. For more information visit the Colombo call center service providers' websites. There is a big demand for call center jobs and its doors are opened all the times. Girls who want to work in these centers will be provided with shuttle service for transport to their homes. Mean while some call centers offer meals for their night shift workers. The salary is not high but is good for Sri Lanka standard of living.
Public holidays, Sundays and Poya days are the best time to make low priced calls to any part of the world from Sri Lanka through out the day and night.
International country code of Sri Lanka is +94 or 0094.